Customer Service Associate (BM, BM, HM 11)

Provide first-point-of-contact customer service in a branch setting, delivering high-quality, personalised interactions while proactively identifying and addressing customer needs. Accurately handle transactions, including cash withdrawals and deposits, in line with security requirements and operating procedures. Support multi-channel engagement, protect the bank through compliance and operational risk controls, and assist with Sales Floor Management and coverage at the teller counter and customer service desk.