Crowdstrke

2 months ago

Sr. Technical Account Manager (Remote, CAN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Senior technical account management for CrowdStrike's Premium Support customers, providing proactive technical support, onboarding, health checks, training, and cross-functional collaboration to ensure customer success and renewals in a remote Canada-based role.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as primary technical contact and augment our customer support teams.
•Onboard new customers to the CrowdStrike platforms.
•Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
•Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
•Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityPaid LeaveLearning Budget

Key Requirements

•Bachelor’s Degree or equivalent experience.
•Experience working with Windows Server Operating Systems.
•Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
•Excellent customer service skills and ability to quickly establish technical credibility with customers.
•Excellent communication skills, written and verbal.

Experience:CybersecuritySaaS

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationPresentation

Tech Stack:Windows ServerREST APIPythonLinuxMacSaaSSecurity

Company Brief

Crowdstrke

Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn

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Crowdstrke

2 months ago

Sr. Technical Account Manager (Remote, CAN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as primary technical contact and augment our customer support teams.
•Onboard new customers to the CrowdStrike platforms.
•Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
•Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
•Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityPaid LeaveLearning Budget

Key Requirements

•Bachelor’s Degree or equivalent experience.
•Experience working with Windows Server Operating Systems.
•Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
•Excellent customer service skills and ability to quickly establish technical credibility with customers.
•Excellent communication skills, written and verbal.

Experience:CybersecuritySaaS

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationPresentation

Tech Stack:Windows ServerREST APIPythonLinuxMacSaaSSecurity

Company Brief

Crowdstrke

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn