Commercial Service Representative l- RBB

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Clear communication","Problem solving","Data entry","Confidentiality"]

Handle commercial customer interactions via phone and email, providing accurate answers and directing requests to the appropriate teams. Serve as the main point of contact for Premier/Core clients, provide initial support for key commercial banking products, and ensure every interaction is tracked through the CRM by entering or confirming customer information and completing request forms. Adhere to confidentiality and call-center performance standards while continuously learning bank products and improving processes.

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Fifth Third Bancorp
Fifth Third Bancorp
15 hours ago

Commercial Service Representative l- RBB

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle commercial customer interactions via phone and email, providing accurate answers and directing requests to the appropriate teams. Serve as the main point of contact for Premier/Core clients, provide initial support for key commercial banking products, and ensure every interaction is tracked through the CRM by entering or confirming customer information and completing request forms. Adhere to confidentiality and call-center performance standards while continuously learning bank products and improving processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions professionally and courteously via phone and email.
  • •Provide accurate information, explain products and policies, and educate customers on commercial products and services.
  • •Serve as main point of contact for Premier and Core client interactions and route escalations to the appropriate department.
  • •Provide initial support for commercial products including Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
  • •Enter or confirm customer information in databases, complete request forms, track all issues/requests as service requests in the CRM, and meet call center standards.

Key Requirements

  • •High school education or equivalent.
  • •Minimum two (2) years of previous customer service or commercial experience preferred.
  • •Must be able to perform data entry and basic computer skills.
  • •Knowledge of banking products and procedures helpful.
  • •Excellent customer service skills with the ability to clearly articulate and explain information.
Experience:BankingCustomer service
Education:High School
Skills:Customer serviceClear communicationProblem solvingData entryConfidentiality
Tech Stack:CRMService request trackingEmailTelephoneDatabase

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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