Senior Observability Architect | Australia | Remote

Grafana Labs
Melbourne, Sydney
Workplace: RemoteFull timeUSD 207,000 - 256,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Interpersonal skills","Customer lifecycle management"]

Own long-term technical success for a portfolio of Grafana customers by designing observability architectures and guiding complex implementations across modern infrastructure and applications. Lead technical discovery, onboarding, enablement, and regular health checks, providing expert troubleshooting and support through RCA. Collaborate with engagement and onboarding teams, advise on best practices and technical roadmaps, and act as the voice of customers to influence product feedback and priorities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Grafana Labs
Grafana Labs
2 days ago

Senior Observability Architect | Australia | Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own long-term technical success for a portfolio of Grafana customers by designing observability architectures and guiding complex implementations across modern infrastructure and applications. Lead technical discovery, onboarding, enablement, and regular health checks, providing expert troubleshooting and support through RCA. Collaborate with engagement and onboarding teams, advise on best practices and technical roadmaps, and act as the voice of customers to influence product feedback and priorities.
Location: Melbourne, Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical point of contact for a portfolio of customers.
  • •Design the observability maturity journey and assist customers as they advance.
  • •Provide expert-level troubleshooting and guidance, including support for RCA and ongoing health checks.
  • •Collaborate on technical roadmaps, optimize cost, and drive adoption of products and features.
  • •Represent the voice of the customer internally by advocating for needs and prioritizing feature requests; conduct training and produce technical documentation.
Travel: Medium travel

Pay and Benefits

Salary: USD 207,000 - 256,000 annually
Equity and Bonus:Equity
Perks:RsusPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Math, or related field (or equivalent experience).
  • •5+ years in a technical support, technical account management, consulting, solutions engineering, or professional services role in the technology industry.
  • •Experience deploying and operating Kubernetes.
  • •Strong observability knowledge; Grafana, Prometheus, and Loki are a plus.
  • •Ability to manage multiple clients/projects, communicate clearly, and travel up to 25% to meet customers.
Experience:5+ yearsTechnology industryObservabilityOpen source
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsCommunicationInterpersonal skillsCustomer lifecycle management
Tech Stack:GrafanaGrafana CloudPrometheusLokiKubernetesCRM softwareTicketing systemsProgramming languages

Company Brief

Grafana Labs
Develops open-source and commercial observability tools, including Grafana for metrics visualization, Loki for log aggregation, and Tempo for tracing, enabling organizations to monitor, analyze, and visualize system performance and telemetry data.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn