Manager, Client Tech Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and scale Tarro’s Client Tech team (10-15 people) in a hands-on operations role blending day-to-day management with strategic process optimization. Own people, processes, and quality, while preparing the team for new products (POS and terminals) and expansion into new restaurant types. Collaborate across Engineering, Sales, Onboarding, and other teams to drive cross-functional impact.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead day-to-day operations. Escalations, quality audits, 1:1s, hiring, and performance management. When things break, you’re in the room helping fix them.
•Build for scale. As we grow, you’ll figure out how to handle more volume without proportionally growing the team. This means improving processes, rethinking workflows, and finding leverage points.
•Prepare the team for new products and markets. We’re launching POS and expanding into new restaurant types. You’ll anticipate what the team needs and get ahead of it.
•Work across departments. You’ll collaborate closely with Engineering, Sales, Onboarding, and other teams. We value people who can contribute to cross-functional decisions, not just execute requests.
•Develop your leaders. You’ll have Team Leads reporting to you. Part of the job is helping them grow, giving them ownership, and building a leadership layer that can operate independently.

Key Requirements

•Experience running an operations team (network operations, IT ops, or similar)
•Track record of leading Team Leads or supervisors, not just individual contributors
•Someone who thinks about efficiency and process improvement, not just adding headcount when things get busy
•Strong cross-functional collaboration skills - comfortable working with and influencing other departments
•Clear communicator who can handle difficult conversations when needed

Experience:Restaurant techSaaS

Skills:LeadershipCommunicationCross-functional collaborationProblem-solvingMentorship

Languages:EnglishMandarin

Tech Stack:POSSSHVPNNetworking

Company Brief

Tarro

Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.

Industry: Fintech Infrastructure

Website

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Tarro

3 months ago

Manager, Client Tech Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead day-to-day operations. Escalations, quality audits, 1:1s, hiring, and performance management. When things break, you’re in the room helping fix them.
•Build for scale. As we grow, you’ll figure out how to handle more volume without proportionally growing the team. This means improving processes, rethinking workflows, and finding leverage points.
•Prepare the team for new products and markets. We’re launching POS and expanding into new restaurant types. You’ll anticipate what the team needs and get ahead of it.
•Work across departments. You’ll collaborate closely with Engineering, Sales, Onboarding, and other teams. We value people who can contribute to cross-functional decisions, not just execute requests.
•Develop your leaders. You’ll have Team Leads reporting to you. Part of the job is helping them grow, giving them ownership, and building a leadership layer that can operate independently.

Key Requirements

•Experience running an operations team (network operations, IT ops, or similar)
•Track record of leading Team Leads or supervisors, not just individual contributors
•Someone who thinks about efficiency and process improvement, not just adding headcount when things get busy
•Strong cross-functional collaboration skills - comfortable working with and influencing other departments
•Clear communicator who can handle difficult conversations when needed

Experience:Restaurant techSaaS

Skills:LeadershipCommunicationCross-functional collaborationProblem-solvingMentorship

Languages:EnglishMandarin

Tech Stack:POSSSHVPNNetworking

Company Brief

Tarro

Industry: Fintech Infrastructure

Website