Credit Control Assistant

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Telecommunication skills"]

Handle credit control activities by calling customers in delinquency and managing inbound/outbound dunning calls to ensure timely, high-quality service delivery. Prepare and send collection letters and emails using approved templates and strategy, while strictly following operating procedures and audit requirements for operational risk management. Detect suspicious frauds through calls and promptly report to relevant stakeholders, leveraging strong knowledge of retail banking products and policies to meet cost and target goals.

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FursaFursa
HSBC
HSBC
1 month ago

Credit Control Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle credit control activities by calling customers in delinquency and managing inbound/outbound dunning calls to ensure timely, high-quality service delivery. Prepare and send collection letters and emails using approved templates and strategy, while strictly following operating procedures and audit requirements for operational risk management. Detect suspicious frauds through calls and promptly report to relevant stakeholders, leveraging strong knowledge of retail banking products and policies to meet cost and target goals.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Call customers in delinquency using a standardized engagement model to drive effective negotiation conversations
  • •Handle inbound and outbound calls for dunning to ensure timely, high-quality professional services
  • •Prepare and send collection letters and emails using approved templates and strategy
  • •Ensure strict compliance with operating procedures and audit requirements for operational risk management
  • •Detect suspicious frauds via calls and report cases to relevant stakeholders for further investigation

Key Requirements

  • •1-3 years of experience in a related role
  • •Bachelor’s degree
  • •Strong communication and telecommunication skills
  • •Good knowledge of core banking products
  • •Comply with operating procedures and audit requirements for operational risk management
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationTelecommunication skills

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn