Rooms Controller (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Finance & AccountingSkills: ["Problem-solving","Decision-making","Guest service","Organizational skills","Attention to detail"]

Coordinate room assignments and Front Office operations to deliver a seamless, personalized guest stay. Assign accommodations based on preferences, requests, reservations, and operational needs; monitor arrivals, departures, and room status; and manage group rooming lists and VIP/special requirements. Use Opera and Alice to share guest preferences with departments, support Porte Cochere and check-in/out processes, and maintain accurate billing, folios, and credit reconciliations.

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Kerzer International
Kerzer International
1 day ago

Rooms Controller (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Coordinate room assignments and Front Office operations to deliver a seamless, personalized guest stay. Assign accommodations based on preferences, requests, reservations, and operational needs; monitor arrivals, departures, and room status; and manage group rooming lists and VIP/special requirements. Use Opera and Alice to share guest preferences with departments, support Porte Cochere and check-in/out processes, and maintain accurate billing, folios, and credit reconciliations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting

Key Responsibilities

  • •Manage room assignments for individual and group arrivals using guest preferences, special requests, room categories, packages, and rates.
  • •Coordinate group rooming lists, show rooms, hospitality rooms, VIP accommodations, and special room requirements.
  • •Complete regular assignments up to 30 days in advance and peak-season assignments up to 90 days in advance for management review.
  • •Monitor arrivals, departures, and room status throughout the day to ensure rooms are ready and prioritized by guest and operational needs.
  • •Communicate guest preferences across departments using Opera and Alice, support Front Office and Porte Cochere operations, and maintain accurate billing and financial controls.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveColleague HousingSki PassCommuter BenefitsMeal Allowance

Key Requirements

  • •Previous experience in Front Office, Reservations, or a similar role within a luxury hotel or resort.
  • •Proficient in Microsoft Office, Opera, Alice, and other hospitality applications.
  • •Strong problem-solving and decision-making skills with excellent guest-service ability.
  • •Exceptional organizational skills with high attention to detail.
  • •Highly proactive, service-oriented, responsive, and able to prioritize with urgency and ownership.
Experience:Luxury hospitalityHotel resortFront officeReservations
Skills:Problem-solvingDecision-makingGuest serviceOrganizational skillsAttention to detail
Tech Stack:Microsoft OfficeOperaAlice

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn