1 day ago

Program Manager (AI Automation), Trust & Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead end-to-end AI automation programs that increase the efficiency, quality, and scalability of Trust & Safety operations. Build LLM-powered workflows and AI agent solutions, including prompt engineering, evaluation strategies, and continuous AI quality monitoring. Analyze model performance metrics and use data-driven iteration to improve automation logic. Drive pilots and A/B testing, and partner with Product, Engineering, ML, Policy, and Operations to shape roadmap priorities.

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead end-to-end AI automation programs to improve Trust & Safety operational efficiency, quality, and scalability.
•Develop prompts, workflows, and evaluation strategies for LLM-powered and AI agent solutions.
•Analyze AI model performance metrics (precision, recall, leakage, overkill, and human review quality) to identify improvement opportunities.
•Build monitoring frameworks and dashboards to measure AI adoption, model quality, operational efficiency, and business impact.
•Drive experimentation via pilots and A/B testing and communicate findings and recommendations to leadership stakeholders.

Key Requirements

•Bachelor’s or above in Computer Science, Information Systems, or a related field.
•Strong analytical skills interpreting operational or product data to drive process improvements.
•Experience working cross-functionally with Product, Engineering, and Operations teams in a technology environment.
•Ability to manage multiple complex initiatives simultaneously while influencing stakeholders without direct authority.
•Excellent communication and stakeholder management skills.

Education:Bachelor's in Computer Science, Information Systems or a related field

Skills:Analytical skillsCommunicationStakeholder managementCross-functional collaborationProgram management

Tech Stack:AI agentsLLMsGenerative AIMachine LearningPrompt engineeringA/B testingPrecisionRecallPythonSQLJavaScriptAPIsRAGRetrieval-Augmented Generation

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Program Manager (AI Automation), Trust & Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead end-to-end AI automation programs to improve Trust & Safety operational efficiency, quality, and scalability.
•Develop prompts, workflows, and evaluation strategies for LLM-powered and AI agent solutions.
•Analyze AI model performance metrics (precision, recall, leakage, overkill, and human review quality) to identify improvement opportunities.
•Build monitoring frameworks and dashboards to measure AI adoption, model quality, operational efficiency, and business impact.
•Drive experimentation via pilots and A/B testing and communicate findings and recommendations to leadership stakeholders.

Key Requirements

•Bachelor’s or above in Computer Science, Information Systems, or a related field.
•Strong analytical skills interpreting operational or product data to drive process improvements.
•Experience working cross-functionally with Product, Engineering, and Operations teams in a technology environment.
•Ability to manage multiple complex initiatives simultaneously while influencing stakeholders without direct authority.
•Excellent communication and stakeholder management skills.

Education:Bachelor's in Computer Science, Information Systems or a related field

Skills:Analytical skillsCommunicationStakeholder managementCross-functional collaborationProgram management

Tech Stack:AI agentsLLMsGenerative AIMachine LearningPrompt engineeringA/B testingPrecisionRecallPythonSQLJavaScriptAPIsRAGRetrieval-Augmented Generation

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn