Customer Success & Account Manager — AI Agents

Wing Assistant
Malaysia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Follow-through","Communication","Organization","Troubleshooting","Proactive problem-solving"]

Own end-to-end customer success for AI agent deployments: quickly triage issues, resolve blockers, and escalate with clear context when needed. Configure AI agents and test end-to-end before launch, then run onboarding, troubleshooting, and expansion calls. Monitor account health, protect revenue by spotting churn risk, and identify opportunities to automate additional workflows—feeding recurring customer pain points back to product.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success & Account Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end customer success for AI agent deployments: quickly triage issues, resolve blockers, and escalate with clear context when needed. Configure AI agents and test end-to-end before launch, then run onboarding, troubleshooting, and expansion calls. Monitor account health, protect revenue by spotting churn risk, and identify opportunities to automate additional workflows—feeding recurring customer pain points back to product.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of customers by tracking live, blocked, broken, unhappy, unresolved, at-risk, and growth opportunities.
  • •Act quickly on customer questions, open items, implementation blockers, and engineering escalations.
  • •Configure and test AI agents end to end before launch, including prompts, flows, and escalation rules.
  • •Troubleshoot issues independently and escalate with clear reproduction steps, customer impact, and urgency.
  • •Run onboarding, troubleshooting, and expansion calls while protecting revenue and identifying additional automations.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •2+ years in a customer-facing B2B software role.
  • •Experience managing customer accounts independently.
  • •Excellent spoken and written English.
  • •Experience configuring software independently and troubleshooting configuration issues.
  • •Experience with retention, renewal, and expansion conversations.
Experience:2+ yearsB2B software
Skills:Follow-throughCommunicationOrganizationTroubleshootingProactive problem-solving
Languages:English
Tech Stack:APIsThird-party integrations

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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