Consulting Engineer | Collaboration (Japanese Speaking)

Cisco
Kuala Lumpur
Full timeFunction: Consulting & AdvisoryExperience: 4+ yearsEducation: bachelorsSkills: ["Troubleshooting","Customer collaboration","Problem resolution","Continuous learning","Knowledge sharing"]

Partner with customers and internal Cisco account teams to deliver strategy, deployment, and optimization of Cisco collaboration services. Own implementation tasks for customer engagements, including provisioning phones/sites and creating or modifying dial plans. Coordinate migration planning and execution, produce and review design and implementation deliverables, and build test environments to resolve complex issues. Serve as a focal point for troubleshooting and provide technical input to Sales.

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FursaFursa
Cisco
Cisco
2 months ago

Consulting Engineer | Collaboration (Japanese Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Partner with customers and internal Cisco account teams to deliver strategy, deployment, and optimization of Cisco collaboration services. Own implementation tasks for customer engagements, including provisioning phones/sites and creating or modifying dial plans. Coordinate migration planning and execution, produce and review design and implementation deliverables, and build test environments to resolve complex issues. Serve as a focal point for troubleshooting and provide technical input to Sales.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Work with customers and internal/external resources to support strategy, deployment, and optimization of Cisco services and solutions
  • •Take responsibility for task/project implementation across assigned customer engagements
  • •Provision phones and sites; create and modify dial plans
  • •Create and coordinate migration plans and migration activities with customers
  • •Create and review project deliverables (e.g., HLD/LLD and implementation/change management plans) and troubleshoot complex compatibility issues

Key Requirements

  • •BSc in Computer Science (or equivalent) and at least 4 years of relevant work experience
  • •Strong hands-on UC implementation experience with good troubleshooting capabilities
  • •Fluency in Japanese is preferred
  • •Experience with UC technologies such as CUCM, IMP, Unity, CUBE, Voice Gateways, Expressway (add-on)
  • •Willingness to work on weekends is required
Experience:4+ years
Education:Bachelor's in Computer Science
Skills:TroubleshootingCustomer collaborationProblem resolutionContinuous learningKnowledge sharing
Languages:Japanese
Tech Stack:CUCMIMPUnityCUBEVOICE GatewaysExpressway (add-on)Dial-planDesign recommendationsHigh Level DesignLow Level DesignImplementation/Change Management PlansTest environmentsScriptsDigital signatures

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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