Associate - Retail Operations

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Data Science & Machine LearningSkills: []

Manage centralized account activities for PVT/SME customers, ensuring policies, procedures, and delivery standards are met for strong audit results and customer satisfaction. Review account opening and related documents, process customer requests for online banking and mobile services to minimize risk and ensure accurate setup, and efficiently activate/process accounts and products. Maintain SLA and productivity targets with high accuracy and minimal escalations.

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FursaFursa
Mashreq
Mashreq
2 days ago

Associate - Retail Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage centralized account activities for PVT/SME customers, ensuring policies, procedures, and delivery standards are met for strong audit results and customer satisfaction. Review account opening and related documents, process customer requests for online banking and mobile services to minimize risk and ensure accurate setup, and efficiently activate/process accounts and products. Maintain SLA and productivity targets with high accuracy and minimal escalations.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Process centralized account management unit (CAM) activities to ensure policies, procedures, and delivery standards are met for audit and customer satisfaction outcomes.
  • •Review account opening forms and relevant documents to set up/maintain PVT/SME customer accounts.
  • •Review, verify, and process customer requests for online banking products and services via internet and mobile to protect bank risk and ensure error-free setup.
  • •Activate and process all types of accounts and online banking products and services efficiently to provide value-added services and support marketing and sales teams.
  • •Adhere to defined SLA and productivity targets; process cases with 99% accuracy and keep escalations nil.

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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