Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

Discover Financial
United States
Workplace: RemoteFull timeUSD 138,100 - 157,700 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Client relationship management","Data analysis","Strategic planning","Communication","Coaching"]

Drive strategic growth for key merchants in Hotel, Car Rental, Lodging, and Entertainment by building executive relationships and improving transaction volume, market share, and customer experience. Use deep-dive analysis of merchant performance and transaction metrics to shape data-driven presentations and strategic roadmaps. Partner on value-added products, acceptance expansion, and joint marketing initiatives, while managing operational compliance, escalating risk issues, and coaching team members. Travel up to 15% for client meetings.

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Discover Financial
Discover Financial
3 days ago

Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

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Last checked: 14 hours agoStatus: Live

Job Summary

Drive strategic growth for key merchants in Hotel, Car Rental, Lodging, and Entertainment by building executive relationships and improving transaction volume, market share, and customer experience. Use deep-dive analysis of merchant performance and transaction metrics to shape data-driven presentations and strategic roadmaps. Partner on value-added products, acceptance expansion, and joint marketing initiatives, while managing operational compliance, escalating risk issues, and coaching team members. Travel up to 15% for client meetings.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Establish and deepen executive relationships across Hotel, Car Rental, Lodging, and Entertainment verticals to grow transaction volume and market share.
  • •Perform deep-dive analysis of merchant performance, industry trends, and transaction metrics; translate findings into presentations and roadmaps.
  • •Ensure implementation of value-added products, expand acceptance footprint, and execute joint marketing initiatives to increase transactions.
  • •Implement operational initiatives and ensure compliance with network change release processes and business practices.
  • •Manage and escalate risk or customer-impacting issues to management and provide ongoing coaching and guidance to team members.
Travel: Medium travel

Pay and Benefits

Salary: USD 138,100 - 157,700 annually

Key Requirements

  • •High School Diploma, GED or equivalent certification
  • •At least 5 years of experience in sales, relationship management, business development, strategy, operations, or project management within financial services
  • •3+ years of data analysis experience and experience creating client-facing presentations
  • •Payments industry experience
  • •Bachelor's degree in Business, Marketing or Finance (preferred)
Experience:5+ yearsFinancial servicesPaymentsData analysis
Education:High School in Business, Marketing or Finance
Skills:Client relationship managementData analysisStrategic planningCommunicationCoaching

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn