HVAC Service Dispatcher

Trane Technologies
United States
Workplace: HybridFull timeUSD 47,310 - 76,800 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: certificationSkills: ["Customer service","Communication","Organization","Multitasking","Attention to detail"]

Plan and coordinate HVAC service operations by dispatching and assigning technicians, scheduling personnel, materials, and equipment, and ensuring the right resources are available for each repair and service agreement. Communicate with customers, Project Managers, and Field Technician Supervisors to coordinate job priorities and maintain satisfaction. Generate work orders and reports, review project paperwork, and support cross-team coordination with parts and acquisition.

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Trane Technologies
Trane Technologies
1 day ago

HVAC Service Dispatcher

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Plan and coordinate HVAC service operations by dispatching and assigning technicians, scheduling personnel, materials, and equipment, and ensuring the right resources are available for each repair and service agreement. Communicate with customers, Project Managers, and Field Technician Supervisors to coordinate job priorities and maintain satisfaction. Generate work orders and reports, review project paperwork, and support cross-team coordination with parts and acquisition.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Coordinate service resources and dispatch/assign team members to projects.
  • •Schedule personnel, materials, subcontractors, and equipment based on project needs, skills, and availability.
  • •Communicate with Project Managers and HVAC Field Technician Supervisor to assign/dispatch technicians and coordinate job priorities.
  • •Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
  • •Generate work orders, review project paperwork, forward paperwork to Project Administrators, and produce various reports.

Pay and Benefits

Salary: USD 47,310 - 76,800 annually
Perks:Health InsurancePaid LeavePaid Holidays401k Match

Key Requirements

  • •Certificate/degree from college or technical school with 1 year related experience and/or training, or 3 years of related experience and/or training with a high school diploma/GED.
  • •Excellent customer service skills and comfort speaking effectively on the phone.
  • •Strong organization, ability to multi-task, and prioritize in a fast-paced environment.
  • •Attention to detail.
  • •Knowledge of Word, Excel, Outlook, and Windows; flexibility to work overtime/weekends as required.
Experience:1+ yearsHVACField service operations
Education:Certification / Diploma
Skills:Customer serviceCommunicationOrganizationMultitaskingAttention to detail
Tech Stack:WordExcelOutlookWindowsEnergy Management SystemsHVAC SystemsTemperature Controls

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn