Automotive Call Center Agent

AutoNation
Plano
Workplace: OnsiteFull timeUSD 4,800 - 6,000 monthlyFunction: SalesEducation: high_schoolSkills: ["Communication","Interpersonal skills","Organization","Follow-up","Self-motivation"]

Source vehicles for dealership inventory through AutoNation’s “We’ll Buy Your Car” program by managing inbound and outbound leads across phone, web, and digital channels. Educate private-party sellers, set and confirm appraisal appointments, follow up quickly, and document everything in CRM systems. Use AI-driven tools and automation to prioritize leads, streamline conversations, and improve response and conversion KPIs while partnering with dealership teams for smooth handoff.

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FursaFursa
AutoNation
AutoNation
2 months ago

Automotive Call Center Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Source vehicles for dealership inventory through AutoNation’s “We’ll Buy Your Car” program by managing inbound and outbound leads across phone, web, and digital channels. Educate private-party sellers, set and confirm appraisal appointments, follow up quickly, and document everything in CRM systems. Use AI-driven tools and automation to prioritize leads, streamline conversations, and improve response and conversion KPIs while partnering with dealership teams for smooth handoff.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Manage and respond to inbound leads from AutoNation platforms and third-party sources across phone, web, and digital channels.
  • •Proactively identify and engage private-party sellers through outbound efforts and AI-assisted tools.
  • •Educate customers on the “We’ll Buy Your Car” process, set expectations, and schedule and confirm appraisal appointments at dealership locations.
  • •Communicate consistently with customers via phone, text, and digital channels using AI where appropriate, including follow-up with a “check within the hour” commitment.
  • •Accurately document interactions and updates in internal systems and partner with dealership teams to ensure smooth customer handoff.

Pay and Benefits

Salary: USD 4,800 - 6,000 monthly
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Extremely self-motivated and able to set and achieve targeted goals.
  • •Demonstrated communication, prospecting, and interpersonal skills, with strong organization and follow-up.
  • •Experience and desire to work with technology, including using sound judgment to make vehicle offers.
  • •Valid in-state driver’s license with an acceptable, safe driving record; must be able to work at the BDC centralized location.
Experience:Customer experience
Education:High School
Skills:CommunicationInterpersonal skillsOrganizationFollow-upSelf-motivation
Licenses:Valid in-state Driver's License
Tech Stack:AI-driven toolsAutomationCRMLead management tools

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn