Customer Experience Banker-(Holland, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a financial concierge for walk-in customers, providing exceptional service and resolving issues while accurately processing transactions and balancing daily. Identify customers’ financial goals and needs, educate them on consumer deposit products, and use a disciplined sales approach (follow-up, outbound calling, referrals) to retain and grow both consumer and business relationships. Partner with other bank areas to deepen relationships while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
17 hours ago

Customer Experience Banker-(Holland, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, providing exceptional service and resolving issues while accurately processing transactions and balancing daily. Identify customers’ financial goals and needs, educate them on consumer deposit products, and use a disciplined sales approach (follow-up, outbound calling, referrals) to retain and grow both consumer and business relationships. Partner with other bank areas to deepen relationships while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively grow customer relationships through sales and follow-up activities (including outbound calling and referrals).
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Follow operational, security, risk and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Provide excellent customer service and resolve customer issues effectively.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, including new customer follow-up, outbound calling, and referrals.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn