Manager - Service Onboarding Client H/F

Edenred
Paris
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Leadership","Communication","Problem-solving","Teamwork","Stakeholder management"]

Lead and scale the client onboarding function for Edenred, ensuring timely implementation of new contracts, quality service, and first orders. You will organize the onboarding team, drive process improvements, and report on service performance while mentoring a 5-person client services team in a hybrid Paris-area setting.

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Edenred
Edenred
3 months ago

Manager - Service Onboarding Client H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Lead and scale the client onboarding function for Edenred, ensuring timely implementation of new contracts, quality service, and first orders. You will organize the onboarding team, drive process improvements, and report on service performance while mentoring a 5-person client services team in a hybrid Paris-area setting.
Location: Paris
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee the onboarding of new contracts from implementation through first order, ensuring deadlines and quality standards are met.
  • •Organize the onboarding team and contribute to the development and improvement of the onboarding function.
  • •Produce reporting and analysis of the service to monitor performance and identify areas for improvement.
  • •Support and guide team members in their daily tasks and ensure alignment with objectives and priorities.
  • •Coach and manage a team of 5 customer service advisors, ensuring risks are mitigated and targets are achieved.

Pay and Benefits

Perks:Remote WorkTicket RestaurantProfit Sharing

Key Requirements

  • •2 years of experience in team management within a contact center or customer service environment
  • •strong remote/telework client relationship skills
  • •proven ability to manage and develop a team, with a focus on performance and delivery
  • •ability to organize onboarding, define roles, and drive process improvements
  • •capacity to produce reporting and analysis of service performance and KPIs
Experience:2+ yearsCustomer serviceOnboardingTeam leadership
Skills:LeadershipCommunicationProblem-solvingTeamworkStakeholder management
Languages:FrenchEnglish

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn