Client Service Associate- Elite Banking (Emiratization)

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Attention to detail","Ability to manage multiple priorities"]

Support Elite Banking customers as the primary service contact, ensuring requests and enquiries are resolved accurately and within SLAs. Partner with Relationship Managers and internal business units to handle onboarding, account servicing, credit card applications, product fulfilment, and portfolio-related activities. Promote digital self-service adoption, maintain KYC/AML-compliant records, coordinate stakeholders for smooth service delivery, and escalate risks and service issues to ensure a best-in-class customer experience.

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RAKBANK
RAKBANK
22 hours ago

Client Service Associate- Elite Banking (Emiratization)

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Last checked: 13 hours agoStatus: Live

Job Summary

Support Elite Banking customers as the primary service contact, ensuring requests and enquiries are resolved accurately and within SLAs. Partner with Relationship Managers and internal business units to handle onboarding, account servicing, credit card applications, product fulfilment, and portfolio-related activities. Promote digital self-service adoption, maintain KYC/AML-compliant records, coordinate stakeholders for smooth service delivery, and escalate risks and service issues to ensure a best-in-class customer experience.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Act as the primary service support contact for Elite Banking customers, resolving requests and enquiries timely and accurately.
  • •Support Relationship Managers with customer portfolio management and delivering exceptional customer experiences.
  • •Process customer requests including account servicing, credit card applications, product fulfilment, and maintenance requests.
  • •Facilitate customer onboarding by ensuring documentation is complete and compliant with internal policies and regulatory requirements.
  • •Monitor service requests and complaints to ensure resolution within agreed SLAs, maintain KYC/AML-compliant customer records, and escalate risks and customer concerns as needed.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree in business administration, Finance, Banking, Commerce, or a related discipline.
  • •Minimum 2-4 years of experience in retail banking, priority banking, wealth management support, customer service, or relationship management support roles.
  • •Knowledge of banking products and processes including customer onboarding, KYC, AML, investments, bancassurance, and wealth management solutions.
  • •Strong customer service orientation with excellent communication and interpersonal skills.
  • •Ability to manage multiple priorities in a fast-paced environment with strong attention to detail and good understanding of compliance and service excellence standards.
Experience:2-4 yearsRetail bankingPriority bankingWealth managementCustomer serviceKYC/AML
Education:Bachelor's in business administration, Finance, Banking, Commerce, or related
Skills:CommunicationInterpersonal skillsRelationship buildingAttention to detailAbility to manage multiple priorities
Tech Stack:Digital banking platformsCustomer servicing systems

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn