Senior Customer Engagement Consultant (North Sydney, AU)

Zurich Insurance
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Collaboration","Customer-first mindset","Attention to detail","Sound judgement"]

Support customers in a phone-based role by handling enquiries and providing fact-based general advice for Zurich’s Ezicover products. Collaborate with the Ezicover General Advice team and the Advice Director to deliver a smooth, efficient, and customer-focused advice experience. You’ll help customers feel confident in their insurance decisions while working at pace and managing competing priorities with strong communication and attention to detail.

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Zurich Insurance
Zurich Insurance
3 days ago

Senior Customer Engagement Consultant (North Sydney, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support customers in a phone-based role by handling enquiries and providing fact-based general advice for Zurich’s Ezicover products. Collaborate with the Ezicover General Advice team and the Advice Director to deliver a smooth, efficient, and customer-focused advice experience. You’ll help customers feel confident in their insurance decisions while working at pace and managing competing priorities with strong communication and attention to detail.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer enquiries and provide fact-based general advice via phone.
  • •Support customers to make informed choices about Zurich’s Ezicover insurance products.
  • •Contribute to a smooth, efficient, and customer-focused advice experience.
  • •Support the Advice Director – General Advice and the broader Ezicover team.
  • •Work with a customer-first mindset while managing competing priorities.

Pay and Benefits

Perks:Paid LeaveParental LeaveWellness Stipend

Key Requirements

  • •Customer service, contact centre leadership, insurance, broking or advice experience highly regarded.
  • •Warm, confident communication and a genuine enjoyment of helping customers.
  • •Ability to work at pace and manage competing priorities.
  • •Excellent communication skills to explain information clearly and build confidence in insurance decisions.
  • •RG146 accreditation highly preferred.
Experience:Insurance
Skills:CommunicationCollaborationCustomer-first mindsetAttention to detailSound judgement
Certifications:RG146

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn