Dealership Service Advisor - Lute Riley Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 40,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail"]

Schedule and manage service appointments for customers, gathering vehicle information before arrival and greeting guests promptly. Provide accurate written estimates for labor and parts, establish promised time, and update customers throughout repairs, including obtaining authorization for changes. Maintain customer satisfaction benchmarks, advise on vehicle care per manufacturer guidelines, and ensure compliance with safety and regulatory requirements in the service department.

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Sonic Automotive
Sonic Automotive
3 days ago

Dealership Service Advisor - Lute Riley Honda

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Schedule and manage service appointments for customers, gathering vehicle information before arrival and greeting guests promptly. Provide accurate written estimates for labor and parts, establish promised time, and update customers throughout repairs, including obtaining authorization for changes. Maintain customer satisfaction benchmarks, advise on vehicle care per manufacturer guidelines, and ensure compliance with safety and regulatory requirements in the service department.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival when possible.
  • •Greet customers in a timely, friendly manner.
  • •Provide complete and accurate written cost estimates for labor and parts and establish promised time.
  • •Check repair progress throughout the day and update customers on changes in estimate or promise time, explaining costs/timing and obtaining authorization before additional repairs.
  • •Maintain customer satisfaction standards, advise customers on vehicle care and value of maintenance per manufacturer specs, and follow safety and regulatory policies (including hazardous waste and OSHA right-to-know).

Pay and Benefits

Salary: USD 40,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or the equivalent.
  • •Two years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Ability to read and comprehend instructions and information.
  • •Excellent oral and written communication skills; ASE certification preferred.
Experience:AutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detail
Licenses:Valid driver license
Certifications:ASE certification
Languages:English (US)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn