Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

SpaceX
Washington, California, Texas, Redmond
Full timeFunction: Government & Public AdministrationExperience: 10+ yearsEducation: bachelorsSkills: ["Customer focus","People leadership","Self-starter mindset","Written and verbal communication","Negotiation and conflict resolution"]

Lead Starlink’s Enterprise Customer Success efforts for U.S. Civilian government programs, building and managing a team that drives contract realization, activation, onboarding, and long-term retention. Own the customer interface from signature onward, establish goals and metrics, and develop scalable tools and processes alongside software and finance teams. Manage non-technical program execution, communicate readiness and risks, and champion customer feedback to shape enterprise growth.

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SpaceX
SpaceX
2 days ago

Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

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Job Summary

Lead Starlink’s Enterprise Customer Success efforts for U.S. Civilian government programs, building and managing a team that drives contract realization, activation, onboarding, and long-term retention. Own the customer interface from signature onward, establish goals and metrics, and develop scalable tools and processes alongside software and finance teams. Manage non-technical program execution, communicate readiness and risks, and champion customer feedback to shape enterprise growth.
Location: Washington, California, Texas, Redmond
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Build and implement strategy and growth plans to deliver Starlink to Civilian government programs
  • •Grow and build the enterprise account management function within Starlink
  • •Hire and lead an exceptional team
  • •Identify and build scalable tools and capabilities, partnering with application software and finance teams to automate execution
  • •Own contract execution post-signature, including activation goals, forecasting, onboarding, ongoing account management, and long-term retention/growth

Key Requirements

  • •Bachelor's degree
  • •10+ years working with Civilian government executives and customers to support a technical product/service
  • •5+ years of direct people management experience
  • •Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • •Must be willing to travel to other SpaceX offices and customer locations as needed
Experience:10+ yearsCivilian governmentGovernment customersEnterprise accountsSystem integratorsStart-up
Education:Bachelor's
Skills:Customer focusPeople leadershipSelf-starter mindsetWritten and verbal communicationNegotiation and conflict resolution
Languages:English

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn