Strategic Account Manager

Upside
United States
Workplace: RemoteFull timeUSD 140,000 - 152,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Leadership","Problem-solving","Stakeholder management"]

Strategic Account Manager leading mid-market and enterprise accounts in the grocery vertical, owning onboarding, retention, expansion, and executive-level relationship management. Partner with analytics, product, marketing, and operations to drive retailer value, with travel up to 20% and a flexible location posture including remote work.

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FursaFursa
Upside
Upside
2 months ago

Strategic Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Strategic Account Manager leading mid-market and enterprise accounts in the grocery vertical, owning onboarding, retention, expansion, and executive-level relationship management. Partner with analytics, product, marketing, and operations to drive retailer value, with travel up to 20% and a flexible location posture including remote work.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard retailers and manage them through long-term partnerships to foster trust and growth
  • •Improve retention by educating clients and providing data-driven, customized communications
  • •Identify and close expansion opportunities and long-term agreement conversions
  • •Identify risks early and address concerns to prevent churn
  • •Lead monthly account reviews with retailer partners and generate performance reports, case studies, and white papers
Travel: Low travel

Pay and Benefits

Salary: USD 140,000 - 152,000 annually
Perks:MedicalDentalVision401kEquityRemote WorkPaid LeaveParental LeaveMeal AllowanceLearning BudgetWellness Stipend

Key Requirements

  • •10+ years of client-facing experience including 7+ years in enterprise technology
  • •Bachelor's degree required
  • •Experience exceeding goals in retention and growth targets
  • •Public-speaking experience and ability to address formal and casual audiences
  • •Strong analytical, data-translation, and report interpretation skills
Experience:10+ yearsGroceryTwo-sided marketplaceEnterprise
Education:Bachelor's
Skills:CommunicationPresentationLeadershipProblem-solvingStakeholder management
Languages:English

Company Brief

Upside
Operates a consumer cashback and rewards platform that offers drivers and shoppers rebates on fuel, groceries, and dining by partnering with merchants and payment networks to deliver targeted offers and payments-driven incentives.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Washington, D.C., United States
WebsiteLinkedIn