Customer Service Representative I

Truist Financial
Orlando
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Confidentiality","Adaptability","Multitasking"]

Provide timely, accurate customer service via inbound calls for mortgage servicing inquiries. You’ll handle client authentication, protect client information, identify potential identity theft or fraud, and escalate as appropriate. Maintain quality and performance standards while tracking call reasons for issue resolution, training support, and forecasting/trending. Use Truist products and services to meet client needs and expectations.

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Truist Financial
Truist Financial
1 hour ago

Customer Service Representative I

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide timely, accurate customer service via inbound calls for mortgage servicing inquiries. You’ll handle client authentication, protect client information, identify potential identity theft or fraud, and escalate as appropriate. Maintain quality and performance standards while tracking call reasons for issue resolution, training support, and forecasting/trending. Use Truist products and services to meet client needs and expectations.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound client calls timely, accurately, professionally, and courteously.
  • •Maintain quality, attendance, promptness, and performance standards while identifying client needs.
  • •Assist in resolving client needs and engage with clients to understand their needs.
  • •Perform client authentication on each inquiry to ensure security and help minimize bank losses.
  • •Identify possible identity theft and fraud, escalate as appropriate, and track/record call reasons for resolution and training purposes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveSick DaysPaid Holidays

Key Requirements

  • •High school diploma or GED.
  • •Strong communication (verbal and written) and interpersonal skills to identify client needs and resolve them with minimal client effort.
  • •Ability to work with confidential information in a professional manner.
  • •Ability to adapt to change and work in a fast-paced environment.
  • •Basic computer navigation and keyboarding skills, including multitasking across multiple systems.
Education:High School
Skills:CommunicationInterpersonal skillsConfidentialityAdaptabilityMultitasking
Languages:English

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn