Twilio

1 month ago

Lead Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the strategic design vision for Twilio's Email Products within a high-growth, data-heavy B2B SaaS environment. Define end-to-end user journeys, orchestrate cross-channel workflows with Messaging and Voice, steer SendGrid modernization, mentor designers, and build scalable design systems while partnering with Directors and VPs to shape multi-year roadmaps.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.
•Lead Cross-Channel Harmonization: Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.
•Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.
•Establish High-Level Strategic Partnerships: Cultivate influential relationships with Product Directors and Engineering VPs across our email teams to drive product direction and balance backend primitives with elegant user outcomes.
•Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards for developers.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveEquity

Key Requirements

•8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.

Experience:8+ yearsSaaSEnterprise softwareDeveloper tools

Skills:CommunicationLeadershipProblem-solvingMentoringSystems thinking

Languages:English

Tech Stack:APIsSDKsData visualizationDesign systemsMonitoring dashboardsSendGridDNSDKIM

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 month ago

Lead Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.
•Lead Cross-Channel Harmonization: Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.
•Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.
•Establish High-Level Strategic Partnerships: Cultivate influential relationships with Product Directors and Engineering VPs across our email teams to drive product direction and balance backend primitives with elegant user outcomes.
•Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards for developers.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveEquity

Key Requirements

•8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.

Experience:8+ yearsSaaSEnterprise softwareDeveloper tools

Skills:CommunicationLeadershipProblem-solvingMentoringSystems thinking

Languages:English

Tech Stack:APIsSDKsData visualizationDesign systemsMonitoring dashboardsSendGridDNSDKIM

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn