Athene

1 week ago

New Business Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead day-to-day operations for new business to ensure efficient processing and an exceptional customer experience. Monitor workflow health, queue status, inventory levels, and workload distribution to meet service level commitments and quality standards. Serve as a technical subject matter expert, coach and mentor team members, analyze operational trends and capacity risks, and recommend continuous process improvements in a fast-paced insurance/financial services environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Monitor daily workflow, inventory levels, queue health, and workload distribution to consistently meet service level commitments and quality standards.
•Provide day-to-day work direction, technical guidance, coaching, and mentoring as a subject matter expert for new business processes, products, and systems.
•Analyze operational trends to identify bottlenecks, inventory risks, and capacity constraints; escalate and recommend process improvements.
•Partner with leaders, training, and technology teams to optimize staffing, support system enhancements, and improve operational readiness.
•Support quality initiatives, special projects, and operational reporting by communicating inventory status, risks, and action plans to leadership.

Key Requirements

•3+ years of experience in insurance operations, financial services, workload management, or operations planning.
•Experience with life insurance, annuities, retirement services, or financial products, including interpreting operational data for decisions.
•Strong analytical skills and operational judgment to prioritize competing demands and solve operational problems in a fast-paced environment.
•Strong communication skills and Microsoft Excel proficiency; reporting tools, dashboards, and operational systems experience preferred.
•Ability to coach and mentor peers, lead work assignments, and build collaborative relationships across teams.

Experience:3+ yearsInsurance operationsFinancial servicesWorkload managementRetirement services

Education:Bachelor's

Skills:Analytical thinkingOperational judgmentCommunicationCritical thinkingAdaptability

Tech Stack:Microsoft Excel

Company Brief

Athene

Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn

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Athene

1 week ago

New Business Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Monitor daily workflow, inventory levels, queue health, and workload distribution to consistently meet service level commitments and quality standards.
•Provide day-to-day work direction, technical guidance, coaching, and mentoring as a subject matter expert for new business processes, products, and systems.
•Analyze operational trends to identify bottlenecks, inventory risks, and capacity constraints; escalate and recommend process improvements.
•Partner with leaders, training, and technology teams to optimize staffing, support system enhancements, and improve operational readiness.
•Support quality initiatives, special projects, and operational reporting by communicating inventory status, risks, and action plans to leadership.

Key Requirements

•3+ years of experience in insurance operations, financial services, workload management, or operations planning.
•Experience with life insurance, annuities, retirement services, or financial products, including interpreting operational data for decisions.
•Strong analytical skills and operational judgment to prioritize competing demands and solve operational problems in a fast-paced environment.
•Strong communication skills and Microsoft Excel proficiency; reporting tools, dashboards, and operational systems experience preferred.
•Ability to coach and mentor peers, lead work assignments, and build collaborative relationships across teams.

Experience:3+ yearsInsurance operationsFinancial servicesWorkload managementRetirement services

Education:Bachelor's

Skills:Analytical thinkingOperational judgmentCommunicationCritical thinkingAdaptability

Tech Stack:Microsoft Excel

Company Brief

Athene

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn