Desktop Support Technician (Vancouver, British Columbia, CA)

Teck Resources
Vancouver
Workplace: HybridContractFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Customer service orientation","Interpersonal skills","Verbal communication","Written communication","Presentation skills"]

Provide Tier 2 end-user computing support for Teck’s Vancouver office, delivering professional onsite and remote assistance for computers, mobile devices, peripherals, and enterprise applications. Collaborate with service desk, network/server operations, and client technology teams to troubleshoot and resolve issues, manage incidents through ticketing systems, maintain IT security policies, and contribute to knowledge base documentation and service management improvements.

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Teck Resources
Teck Resources
11 hours ago

Desktop Support Technician (Vancouver, British Columbia, CA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide Tier 2 end-user computing support for Teck’s Vancouver office, delivering professional onsite and remote assistance for computers, mobile devices, peripherals, and enterprise applications. Collaborate with service desk, network/server operations, and client technology teams to troubleshoot and resolve issues, manage incidents through ticketing systems, maintain IT security policies, and contribute to knowledge base documentation and service management improvements.
Location: Vancouver
Workplace: Hybrid
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deliver day-to-day site support services at the Vancouver office for internal hardware and software.
  • •Provide Tier 2 (and occasional Tier 1) troubleshooting and technical support for computers, mobile devices, and applications.
  • •Collaborate with internal Tier 1, Tier 3 network/server ops, and Tier 3 client technology teams to resolve client-reported problems.
  • •Support multi-platform environments including file servers, email servers, collaboration tools, and enterprise applications.
  • •Respond to and document support requests in a ticketing system, maintain security policies, and contribute knowledge base articles and special IT service management projects.

Key Requirements

  • •5+ years of recent Tier 2 support experience in a corporate office environment.
  • •Provide customer-focused interpersonal skills with a service orientation for quality and results.
  • •Support Mac OS and enterprise Apple products, including iOS devices in an ActiveSync environment.
  • •Strong knowledge of Windows, Office, and the Microsoft 365 suite, including Exchange Online support.
  • •Troubleshoot effectively and contribute to incident management using a ticketing system (ServiceNow preferred).
Experience:5+ yearsCorporate office IT supportEnd-user computing
Skills:Customer service orientationInterpersonal skillsVerbal communicationWritten communicationPresentation skills
Tech Stack:Mac OSApple productsIOSActiveSyncJAMFNoMADApple Enterprise ConnectorMicrosoft InTuneWindowsOfficeMicrosoft 365Exchange OnlineServiceNowAzure OnlineSCCMActive DirectoryDesktop AuthorityXerox printersAltaLink modelsActiveSync environment

Company Brief

Teck Resources
Teck Resources is a Canadian mining company that explores, develops, and produces copper, zinc, and steelmaking coal. It operates large-scale mines and processing facilities, supplying essential metals and resources to global industrial markets.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Vancouver, Canada
Founded: 1913
WebsiteLinkedIn