Senior Product Manager, Post Order Experience

Xometry
Maryland, Maranhão
Workplace: HybridFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer empathy","Data-driven decision making"]

Lead the post-order lifecycle, defining the roadmap for order tracking, status updates, delays, and support workflows; collaborate with engineering, design, and CS teams to streamline resolution paths, improve transparency, and reduce turnaround times. Drive data-informed, customer-centric features to boost retention and CSAT/NPS, and champion feedback mechanisms at scale.

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Xometry
Xometry
1 year ago

Senior Product Manager, Post Order Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the post-order lifecycle, defining the roadmap for order tracking, status updates, delays, and support workflows; collaborate with engineering, design, and CS teams to streamline resolution paths, improve transparency, and reduce turnaround times. Drive data-informed, customer-centric features to boost retention and CSAT/NPS, and champion feedback mechanisms at scale.
Location: Maryland, Maranhão
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
  • •Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
  • •Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
  • •Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
  • •Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.

Pay and Benefits

Perks:401kMedicalDentalVisionLife InsuranceDisability Insurance

Key Requirements

  • •5+ years of product management experience, ideally with B2B or transactional platforms
  • •Experience with order management, fulfillment tracking, or support tooling preferred
  • •Strong customer empathy and experience with user-centered product development
  • •Familiarity with agile product development, data tools, and experimentation frameworks
  • •Ability to work cross-functionally with engineering, design, and customer service to drive impact
Experience:5+ yearsB2bTransactional platforms
Skills:CommunicationCollaborationProblem-solvingCustomer empathyData-driven decision making
Languages:English

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
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