Technical Success Manager

Zscaler
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer obsession","Relationship building","Problem-solving","Ownership","Collaboration"]

Guide Zscaler customers through their Zero Trust journey as the central post-sales contact for Japan. Build trusted relationships with technical and operational stakeholders, deliver consultative technical guidance on integrating and expanding Zscaler solutions, and manage escalations to drive successful adoption. Use account insights to proactively mitigate risks and support growth, including creating training and best-practice materials for the Customer Success team.

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FursaFursa
Zscaler
Zscaler
1 day ago

Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Guide Zscaler customers through their Zero Trust journey as the central post-sales contact for Japan. Build trusted relationships with technical and operational stakeholders, deliver consultative technical guidance on integrating and expanding Zscaler solutions, and manage escalations to drive successful adoption. Use account insights to proactively mitigate risks and support growth, including creating training and best-practice materials for the Customer Success team.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
  • •Provide technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions via customized technical strategies.
  • •Manage escalations and coordinate resolutions with internal and external teams using technical expertise.
  • •Identify adoption insights and develop proactive risk mitigation plans to protect assigned customer accounts.
  • •Create and share intellectual capital, including training and best-practice guides, to enhance the Customer Success team’s capabilities.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement OptionsLearning Budget

Key Requirements

  • •5+ years in a customer-facing role (e.g., Customer Success, Technical Account Management, Sales Engineering) focused on cloud services architectures, web-based security, networking, or infrastructure solutions.
  • •Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes.
  • •Strong communication and presentation skills in Japanese and English to consultatively influence decisions with internal and external stakeholders.
  • •Strong technical acumen to align business challenges to the Zscaler portfolio and deliver business and security outcomes.
  • •Ability to analyze customer data to generate adoption insights and develop tailored adoption strategies and risk mitigation plans.
Experience:5+ yearsCloud servicesZero trustCybersecurityNetworkingInfrastructureAI/ML
Skills:Customer obsessionRelationship buildingProblem-solvingOwnershipCollaboration
Certifications:CISSPCCNPCCIENetwork+
Languages:JapaneseEnglishFrenchPortuguese
Tech Stack:AIMLAI/ML technologiesCloud servicesWeb-based securityNetworkingInfrastructure solutionsSD-WANMPLSSWGDLPVPNCASBZero Trust

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn