Assistant Boutique Director, Hospitality

Audemars Piguet
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Accountability","Organizational","Client management"]

Support the Boutique Director to ensure seamless day-to-day operations while delivering exceptional luxury client experiences. Lead and coach the team, uphold Audemars Piguet standards, and take full responsibility for the boutique in the Director’s absence. Oversee boutique hospitality operations—events calendar, food & beverage, suppliers, inventory, budgets, and compliance—while monitoring client feedback, quality visits, CRM client data, and operational excellence.

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Audemars Piguet
Audemars Piguet
4 days ago

Assistant Boutique Director, Hospitality

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Last checked: 9 hours agoStatus: Live

Job Summary

Support the Boutique Director to ensure seamless day-to-day operations while delivering exceptional luxury client experiences. Lead and coach the team, uphold Audemars Piguet standards, and take full responsibility for the boutique in the Director’s absence. Oversee boutique hospitality operations—events calendar, food & beverage, suppliers, inventory, budgets, and compliance—while monitoring client feedback, quality visits, CRM client data, and operational excellence.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service
Seniority: Director level

Key Responsibilities

  • •Support the Director with successful day-to-day boutique operations focused on exceptional client service and defined objectives.
  • •Manage and develop the team through hands-on guidance, coaching, training, performance expectations, evaluations, and corrective action when needed.
  • •Oversee hospitality operations including annual hospitality calendar, events execution, supplier/partner management, food & beverage operations, inventory, stock replenishment, and compliance with health and safety requirements.
  • •Monitor and improve client experience via client feedback and Quality Visits results; train team on product knowledge and service delivery; maintain a clean and well-presented boutique.
  • •Ensure operational excellence in the Director’s absence: business continuity, accurate CRM client data handling, on-time completion of operational tasks, and maintenance of displays/equipment/systems (including POS and security systems).

Key Requirements

  • •Bachelor's degree in Hospitality Management, Business Administration, Luxury Management, or related field.
  • •Minimum 5 years of professional experience in luxury hospitality operations or premium client-facing management roles.
  • •Proven expertise in hospitality operations, food & beverage management, supplier relations, and event execution.
  • •Demonstrated ability to lead, develop, and manage teams; experience with client complaint resolution and service recovery in luxury environments.
  • •Fluency in English; Arabic language proficiency is advantageous; strong CRM client-relations experience.
Experience:5+ yearsLuxury hospitalityPremium client-facingHospitality operations
Education:Bachelor's in Hospitality Management, Business Administration, Luxury Management, or related field
Skills:LeadershipCoachingAccountabilityOrganizationalClient management
Languages:EnglishArabic
Tech Stack:CRMPOS systemsSecurity systems

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn