Associate Relationship Manager

Abu Dhabi Islamic Bank
Abu Dhabi
Full timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer orientation","Communication","Quality standards","Teamwork","Problem solving"]

Manage a portfolio of small-to-medium clients by onboarding accounts end-to-end and actively sourcing new-to-bank customers within a defined UAE non-for-profit segment. Drive financial targets across liability growth (CASA/Wakala deposits), cash management and transaction banking fee income, and cross-sell conversion. Ensure KYC/ODD and Central Bank/Sharia compliance, maintain client records and pipeline, and coordinate with operations and compliance for smooth service execution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Associate Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage a portfolio of small-to-medium clients by onboarding accounts end-to-end and actively sourcing new-to-bank customers within a defined UAE non-for-profit segment. Drive financial targets across liability growth (CASA/Wakala deposits), cash management and transaction banking fee income, and cross-sell conversion. Ensure KYC/ODD and Central Bank/Sharia compliance, maintain client records and pipeline, and coordinate with operations and compliance for smooth service execution.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Source and acquire new-to-bank customers within the assigned segment and build a pipeline to grow the portfolio.
  • •Achieve assigned financial targets, including liability growth, cash management and transaction banking fee income, and cross-sell ratios.
  • •Manage a portfolio of lower-tier clients through regular engagement to deepen wallet share and identify opportunities.
  • •Handle end-to-end account onboarding: KYC, documentation review, system input, follow-up until activation, and tracking service requests.
  • •Ensure compliance with ADIB policies, Sharia requirements, and Central Bank regulations; maintain updated KYC/ODD and document call memos.

Key Requirements

  • •3-5 years of banking experience, preferably in corporate or SME segments.
  • •Experience with account opening, documentation review, and handling service requests.
  • •Exposure to liability growth, customer acquisition, and cash management sales (preferred).
  • •Strong documentation accuracy and attention to detail.
  • •UAE based experience is a must.
Experience:3-5 yearsBanking
Skills:Customer orientationCommunicationQuality standardsTeamworkProblem solving

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor