Assistant, Call Centre (Male, MV)

Handle all incoming, internal, and guest calls efficiently and courteously, serving as the Resort’s central communication point. Coordinate guest requests promptly by communicating with relevant departments and creating tickets in Alice. Respond to guest messaging promptly (including Review Pro) and manage wakeup calls via Alice while following service recovery policies. Maintain strong inter-departmental communication, ensure guest confidentiality, and support call center operations, equipment functionality, and daily handovers.