Fortinet

7 months ago

Cybersecurity Support Engineer (FortiSASE) - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide direct technical support to customers and partners across the APAC region via phone, chat, and web systems. Troubleshoot FortiSASE (Secure Access Service Edge), analyze configuration and system information, recommend corrective actions, and educate customers on networking and product gaps. Reproduce customer environments in lab equipment, isolate issues, manage escalations through case closure, and consult technical documentation, bulletins, and release notes for known problems.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web systems across the APAC region.
•Troubleshoot FortiSASE and analyze configuration and customer system information.
•Recommend corrective actions based on analysis and manage escalations until case closure.
•Provide customer education to address networking and product knowledge gaps.
•Reproduce customer environments on lab equipment to isolate issues and consult technical documentation, bulletins, and release notes for known problems.

Key Requirements

•Deep understanding of OSI model, routing and switching in L2/L3.
•Strong understanding of BGP, IPsec/ADVPN, and SDWAN.
•Strong understanding of authentication protocols including LDAP, SAML, RADIUS, and OAuth.
•Experience with security products such as firewalls, IDS/IPS, and antimalware.
•3+ years in technical support or system administration in a networking/security company, or equivalent education (Bachelor’s in CS, Software Engineering, or related).

Experience:3+ yearsCybersecurityNetworkingTechnical support

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationTechnical case management

Languages:English

Tech Stack:FortiSASEFortinetOSI modelRoutingSwitchingL2L3BGPIPsecADVPNSDWANLDAPSAMLRADIUSOAuthFirewallsIDS/IPSAntimalwareWindowsMac

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

7 months ago

Cybersecurity Support Engineer (FortiSASE) - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web systems across the APAC region.
•Troubleshoot FortiSASE and analyze configuration and customer system information.
•Recommend corrective actions based on analysis and manage escalations until case closure.
•Provide customer education to address networking and product knowledge gaps.
•Reproduce customer environments on lab equipment to isolate issues and consult technical documentation, bulletins, and release notes for known problems.

Key Requirements

•Deep understanding of OSI model, routing and switching in L2/L3.
•Strong understanding of BGP, IPsec/ADVPN, and SDWAN.
•Strong understanding of authentication protocols including LDAP, SAML, RADIUS, and OAuth.
•Experience with security products such as firewalls, IDS/IPS, and antimalware.
•3+ years in technical support or system administration in a networking/security company, or equivalent education (Bachelor’s in CS, Software Engineering, or related).

Experience:3+ yearsCybersecurityNetworkingTechnical support

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationTechnical case management

Languages:English

Tech Stack:FortiSASEFortinetOSI modelRoutingSwitchingL2L3BGPIPsecADVPNSDWANLDAPSAMLRADIUSOAuthFirewallsIDS/IPSAntimalwareWindowsMac

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn