Residential Engineer -AV

Black Box
Kolkata
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: bachelorsSkills: ["Troubleshooting","Analytical skills","Verbal communication","Written communication","Documentation","Customer orientation","Team coordination","Stakeholder management","Working under pressure","Incident management"]

Operate, monitor, and maintain Audio Visual, Video Conferencing, and related IT infrastructure at NICL Headquarters, ensuring maximum system uptime and SLA adherence. Handle preventive and corrective maintenance, troubleshoot hardware/software/integration issues, and provide real-time support during meetings and critical events. Manage incident intake and escalation via ticketing, coordinate with OEMs/service partners for warranty support, and maintain documentation, reports, and inventory for installed AV/VC and network systems.

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Black Box
Black Box
1 day ago

Residential Engineer -AV

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Last checked: 10 hours agoStatus: Live

Job Summary

Operate, monitor, and maintain Audio Visual, Video Conferencing, and related IT infrastructure at NICL Headquarters, ensuring maximum system uptime and SLA adherence. Handle preventive and corrective maintenance, troubleshoot hardware/software/integration issues, and provide real-time support during meetings and critical events. Manage incident intake and escalation via ticketing, coordinate with OEMs/service partners for warranty support, and maintain documentation, reports, and inventory for installed AV/VC and network systems.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time · 60 months
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Operate, monitor, troubleshoot, and maintain AV and video conferencing systems to ensure maximum system uptime and SLA compliance.
  • •Provide real-time technical support during meetings, conferences, presentations, and official events, including readiness of conference rooms.
  • •Perform preventive and corrective maintenance, diagnose and resolve hardware/software/integration issues, and coordinate with OEMs/service partners for escalations and warranty support.
  • •Support AV/VC-related network connectivity and basic network management, including IP configuration, VLAN connectivity, and device communication; apply approved firmware/software updates.
  • •Handle incident management within defined SLA timelines, record/track/close incidents via ticketing, escalate unresolved issues, and maintain incident history and resolution records and reports.

Key Requirements

  • •Minimum 3 years of relevant experience in Audio Visual (AV) solutions, video conferencing systems, network management, and IT security management.
  • •Hands-on knowledge of professional AV systems and video conferencing platforms, including AV control systems and matrix switchers.
  • •Ability to configure/troubleshoot VC endpoints and conference room devices (cameras, microphones, DSPs, displays/LED walls, projectors).
  • •Experience monitoring performance/health of installed systems and applying firmware/software updates as approved.
  • •Relevant AVIXA certification (CTS/CTS-I/CTS-D) or equivalent OEM certification on the proposed AV/VC solution.
Experience:3+ yearsAudio visualVideo conferencingNetwork managementIT security
Education:Bachelor's in Electronics & Communication Engineering; Electrical Engineering; Computer Science; Information Technology; Electronics & Instrumentation
Skills:TroubleshootingAnalytical skillsVerbal communicationWritten communicationDocumentationCustomer orientationTeam coordinationStakeholder managementWorking under pressureIncident management
Certifications:AVIXA CTSAVIXA CTS-IAVIXA CTS-D
Tech Stack:AVIXACTSCTS-ICTS-DTCP/IPVLANDNSDHCPWindowsLinuxIP networkingNetwork monitoring tools

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website