Café Ambassador - Houston Galleria

Discover Financial
Houston
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Written communication","Oral communication","Attention to detail","Positive attitude","Problem-solving"]

Act as the face of mission-driven banking in a café setting, proactively connecting with guests and guiding them through Capital One’s digital tools. Share product value through genuine conversations, resolve escalated customer issues in line with compliance requirements, and host community events that support financial health. Maintain an inclusive, welcoming environment while adapting to a flexible schedule and supporting café operations across a local radius as needed.

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Discover Financial
Discover Financial
2 days ago

Café Ambassador - Houston Galleria

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Last checked: 3 hours agoStatus: Live

Job Summary

Act as the face of mission-driven banking in a café setting, proactively connecting with guests and guiding them through Capital One’s digital tools. Share product value through genuine conversations, resolve escalated customer issues in line with compliance requirements, and host community events that support financial health. Maintain an inclusive, welcoming environment while adapting to a flexible schedule and supporting café operations across a local radius as needed.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Proactively engage guests in the café, serving as a guide to digital banking (not a barista).
  • •Share the value of products and services through genuine conversation focused on guest experience.
  • •Help customers master mobile tools and troubleshoot technology challenges.
  • •Host and support local events promoting financial health, following established programs and partnerships.
  • •Advocate for customers, problem-solve, and resolve escalated issues in alignment with compliance and regulatory requirements.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceFlexible SpendingPaid LeaveEducation Assistance401kParental LeaveChildcare EldercareCustom Beverage

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of Retail, Sales, or Customer Service experience
  • •Associate’s degree preferred
  • •2+ years of banking experience preferred
  • •Proficient in G-Suite preferred
Experience:1+ yearsBankingRetailCustomer-facing
Education:High School
Skills:Written communicationOral communicationAttention to detailPositive attitudeProblem-solving
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn