Lead Supervisor I

Tapestry
Vancouver
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership presence","Customer focus","Interpersonal savvy","Drive for results","Learning on the fly"]

Lead a team on the sales floor to deliver exceptional customer experiences and achieve store sales targets. Serve as a brand ambassador for Coach, driving awareness and implementing company initiatives. Monitor and analyze sales performance, coach the team on clienteling and customer relationships, and support recruiting, interviewing, training, and performance evaluation. Provide HR and conflict resolution support in the absence of the leadership team and ensure adherence to company and store policies.

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Tapestry
Tapestry
1 day ago

Lead Supervisor I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead a team on the sales floor to deliver exceptional customer experiences and achieve store sales targets. Serve as a brand ambassador for Coach, driving awareness and implementing company initiatives. Monitor and analyze sales performance, coach the team on clienteling and customer relationships, and support recruiting, interviewing, training, and performance evaluation. Provide HR and conflict resolution support in the absence of the leadership team and ensure adherence to company and store policies.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences.
  • •Serve as a brand ambassador for Coach, embody company values and increase brand awareness.
  • •Monitor and analyze sales data and trends, recommend actions to enhance store performance, and develop the team to improve customer experience.
  • •Execute forward-planned strategies to meet store goals and KPIs, and ensure compliance with company/store policies and procedures.
  • •Support recruiting, interviewing, training, performance evaluation, and provide HR/conflict resolution support in the absence of the leadership team.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveDisability InsuranceTuition AssistanceCommuter Benefits

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Provide a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience.
  • •Support recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Coach and provide feedback to improve individual performance and hold the team accountable for goals and KPIs.
  • •Ability to lift/carry and move product and fixtures, including lifting at least 25 lbs regularly (up to 50 lbs occasionally), and bend/reach/stretch.
Experience:Retail
Skills:Leadership presenceCustomer focusInterpersonal savvyDrive for resultsLearning on the fly

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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