Customer Success Manager

ReCharge
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Accountability","Collaboration","Iteration","Details","Empathy","Judgment","Cross-functional collaboration","Growth mindset","Coachability"]

Own a book of 50–70 growth-stage merchants and drive retention, adoption, and long-term success for Recharge’s subscription platform. Lead business reviews and success planning, partner with Sales on renewals and expansion motions, and use customer health signals and data to prioritize risk and growth. Bring strong SaaS experience and technical aptitude to guide customers through integrations, APIs, and semi-complex eCommerce/Shopify workflows, resolving issues efficiently with cross-functional teams.

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FursaFursa
ReCharge
ReCharge
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a book of 50–70 growth-stage merchants and drive retention, adoption, and long-term success for Recharge’s subscription platform. Lead business reviews and success planning, partner with Sales on renewals and expansion motions, and use customer health signals and data to prioritize risk and growth. Bring strong SaaS experience and technical aptitude to guide customers through integrations, APIs, and semi-complex eCommerce/Shopify workflows, resolving issues efficiently with cross-functional teams.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and manage a book of 50–70 growth-stage merchants to drive retention through proactive risk management and advocacy.
  • •Build understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features.
  • •Lead regular business reviews and success planning conversations tied to measurable outcomes.
  • •Partner with Sales to support renewals, expansions, and upsell motions via account planning and execution.
  • •Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementPaid LeaveParental LeaveHome Office

Key Requirements

  • •Experience managing a customer success book with accountability for retention and product adoption in a SaaS environment.
  • •Technical aptitude to learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers.
  • •Experience supporting customers with semi-complex workflows or technology stacks, with eCommerce and Shopify experience strongly preferred.
  • •Comfort using data and tools such as Salesforce and Looker (or similar) to assess customer health and inform decisions.
  • •Ability to balance empathy with strong judgment and drive toward resolution when needed.
Experience:SaaSE-commerceShopify
Skills:AccountabilityCollaborationIterationDetailsEmpathyJudgmentCross-functional collaborationGrowth mindsetCoachability
Tech Stack:SalesforceLookerIntegrationsAPIsECommerceShopify

Company Brief

ReCharge
Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.
Industry: Payments
Headquarters: Montreal, Canada
Founded: 2014
Website