Social Operations Manager

Dotdash Meredith
New York
Workplace: HybridFull timeUSD 67,000 - 80,000 annuallyFunction: Business OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Highly organized","Detail-oriented","Service-minded","Operational judgment","Technical problem-solving","Interpersonal communication","Written communication","Solutions-oriented"]

Own and improve social operations systems for a large portfolio of brands by coordinating workflows, tooling, access governance, and cross-functional support. Serve as the operational liaison across social teams, Sales, Paid Social, Security, IT, vendors, and platform partners—troubleshooting issues, managing support tickets, and maintaining documentation. Lead vendor evaluations/renewals and oversee social reporting buildout in Looker, while driving automation and operational workflow improvements.

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Dotdash Meredith
Dotdash Meredith
1 month ago

Social Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live

Job Summary

Own and improve social operations systems for a large portfolio of brands by coordinating workflows, tooling, access governance, and cross-functional support. Serve as the operational liaison across social teams, Sales, Paid Social, Security, IT, vendors, and platform partners—troubleshooting issues, managing support tickets, and maintaining documentation. Lead vendor evaluations/renewals and oversee social reporting buildout in Looker, while driving automation and operational workflow improvements.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational liaison between internal stakeholders, social platforms, and vendors.
  • •Provide day-to-day technical and operational support across social platforms and tools, including troubleshooting access, reporting, distribution, and account issues.
  • •Manage account and permissions governance (setup, transfer, shutdown, onboarding/offboarding) in partnership with Security, IT, and Legal.
  • •Coordinate social vendor tool evaluations/contract renewals, and manage vendor contracts, seats, and invoices.
  • •Oversee social analytics and reporting in Looker (QA, communication), and drive workflow improvements through automation and AI-enabled processes.
Travel: Low travel

Pay and Benefits

Salary: USD 67,000 - 80,000 annually
Perks:Health InsuranceDentalVisionPaid Leave401kCommuter BenefitsPaid HolidaysParental LeaveLife InsuranceDisability InsuranceHsaFsa

Key Requirements

  • •3-5 years of experience in social operations, digital media operations, platform operations, project management, media, technology, or a related field.
  • •Strong operational judgment to manage complex, cross-functional workflows with many stakeholders.
  • •Highly organized, detail-oriented, and able to manage multiple priorities in time-sensitive situations.
  • •Strong technical problem-solving skills and comfort working with data, dashboards, reporting tools, and analytics workflows.
  • •Experience managing vendor relationships, contracts/renewals, invoices, and stakeholder communications.
Experience:3-5 yearsDigital media operationsPlatform operationsMediaTechnology
Education:Bachelor's in Marketing, Communications, Operations, Business
Skills:Highly organizedDetail-orientedService-mindedOperational judgmentTechnical problem-solvingInterpersonal communicationWritten communicationSolutions-oriented
Tech Stack:SlackLooker

Company Brief

Dotdash Meredith
Dotdash Meredith is a major digital and print media company producing lifestyle, entertainment, and news content across numerous brands and platforms, combining Dotdash's digital expertise with Meredith's legacy publishing portfolio following their 2021 merger.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2021
WebsiteLinkedIn