Customer Success Manager - English speaking

Aalto
Stockholm
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Listening skills","Collaboration","Adaptability","Empathy","Negotiation skills"]

Own a strategic customer portfolio in the Customer Success department, leading onboarding and implementation to ensure smooth setups, integrations, and adoption. Drive renewals, upsells, and expansions through value-based conversations, monitor customer health metrics like usage and NPS, and act to mitigate risk. Partner with executive, operational, and technical stakeholders to align customer goals with product outcomes and measurable ROI, while sharing insights to improve internal processes.

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FursaFursa
Aalto
Aalto
3 days ago

Customer Success Manager - English speaking

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Last checked: 2 hours agoStatus: Live

Job Summary

Own a strategic customer portfolio in the Customer Success department, leading onboarding and implementation to ensure smooth setups, integrations, and adoption. Drive renewals, upsells, and expansions through value-based conversations, monitor customer health metrics like usage and NPS, and act to mitigate risk. Partner with executive, operational, and technical stakeholders to align customer goals with product outcomes and measurable ROI, while sharing insights to improve internal processes.
Location: Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead customer onboarding and implementation, ensuring smooth setup, integrations, and adoption.
  • •Own and manage a strategic customer portfolio across onboarding, success, renewal, and upsell/expansion.
  • •Act as a strategic consultant by aligning customer objectives with Teamtailor solutions.
  • •Partner with customer stakeholders (executive, operational, and technical) to drive measurable outcomes and ROI.
  • •Monitor customer health metrics (usage, NPS, adoption) and mitigate risk; share insights for internal improvements.

Key Requirements

  • •Experience in SaaS, ideally within HR or recruitment.
  • •Customer Success experience.
  • •Experience leading projects, especially complex projects.
  • •Strong communication, listening, collaboration, adaptability, empathy, and negotiation skills.
  • •Mindset to learn and try new things in a fast-paced, rapidly changing environment.
Experience:SaaSHRRecruitment
Skills:CommunicationListening skillsCollaborationAdaptabilityEmpathyNegotiation skills
Languages:English

Company Brief

Aalto
Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.
Industry: Space Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Farnborough, United Kingdom
WebsiteLinkedIn