Product Sales Support Specialist (m/f/d)

Avantor
Slovenia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer focus","Proactive mindset","Collaboration","Communication","Problem-solving"]

Provide technical and commercial product support to external and internal stakeholders, answering product application questions and handling customer quality complaints. Prepare and coordinate quotations, proactively sell the assigned product portfolio, and cross-sell across product lines. Manage demonstration equipment records and distribute sales materials. Use SAP and Qlik View to update product information and monitor portfolio performance while collaborating with local and regional colleagues.

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Avantor
Avantor
1 day ago

Product Sales Support Specialist (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide technical and commercial product support to external and internal stakeholders, answering product application questions and handling customer quality complaints. Prepare and coordinate quotations, proactively sell the assigned product portfolio, and cross-sell across product lines. Manage demonstration equipment records and distribute sales materials. Use SAP and Qlik View to update product information and monitor portfolio performance while collaborating with local and regional colleagues.
Location: Slovenia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide product support to customers and colleagues, including responding to technical questions about products and applications.
  • •Prepare, coordinate, and follow up on quotations, send samples, quotations, and tender documentation upon request.
  • •Proactively sell the assigned product portfolio and cross-sell products from other product lines.
  • •Manage customer complaints according to established procedures and distribute brochures and catalogs.
  • •Update product information in the ERP system and monitor the assigned portfolio using Qlik View.

Key Requirements

  • •Fluent business-level English and Slovenian are mandatory.
  • •Bachelor’s degree or higher; a degree in chemistry/biochemistry/chemical engineering or strong lab product knowledge is preferred.
  • •Previous experience in sales, product support, or a related customer-facing role; biopharmaceutical or laboratory environment knowledge is an advantage.
  • •Previous experience with SAP is mandatory; experience with other ERP/CRM systems is an advantage.
  • •Good knowledge of Microsoft Office (Word, Excel, Outlook).
Experience:BiopharmaceuticalLaboratoryERPCRM
Education:Bachelor's in chemistry, biochemistry, chemical engineering
Skills:Customer focusProactive mindsetCollaborationCommunicationProblem-solving
Languages:EnglishSlovenian
Tech Stack:SAPMicrosoft OfficeWordExcelOutlookERPQlik View

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn