Customer Experience Intern

Emerson
Austin
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer service","Problem-solving","Initiative","Communication","Cross-functional collaboration"]

Own key customer experience pain points across the customer journey by partnering with business leaders and cross-functional teams. Help integrate client feedback and experience metrics into decisions, conduct root-cause analysis, and drive corrective actions. Support customer-facing survey strategy and create customer experience enablement training to reinforce a Customer First attitude. This on-site internship is ideal for proactive, customer-focused problem solvers.

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Emerson
Emerson
4 days ago

Customer Experience Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own key customer experience pain points across the customer journey by partnering with business leaders and cross-functional teams. Help integrate client feedback and experience metrics into decisions, conduct root-cause analysis, and drive corrective actions. Support customer-facing survey strategy and create customer experience enablement training to reinforce a Customer First attitude. This on-site internship is ideal for proactive, customer-focused problem solvers.
Location: Austin
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Project manage the creation and implementation of process/tool enhancements for top customer experience gaps.
  • •Collaborate with business leaders and cross-functional teams as a customer advocate, integrating client feedback and experience metrics to improve satisfaction and loyalty.
  • •Facilitate and conduct Root Cause Analysis to identify underlying drivers behind process performance gaps and customer issues.
  • •Implement corrective actions in a timely and effective manner to remedy poor customer experiences.
  • •Implement the customer-facing survey strategy and create/deliver customer experience enablement training to reinforce a Customer First attitude.

Pay and Benefits

Perks:Paid LeaveRelocation

Key Requirements

  • •Currently working toward a bachelor’s degree or higher from an accredited college, preferably in Communications, Customer Experience, Business, or a related field.
  • •Strong customer service skills with the ability to communicate directly with customers in a customer-centric manner.
  • •Experience understanding and analyzing large datasets.
  • •Thorough analytical skills (qualitative and quantitative) and ability to present insights in writing and verbally.
  • •Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Experience:Customer success
Education:Bachelor's in Communications, Customer Experience, Business, or related field
Skills:Customer serviceProblem-solvingInitiativeCommunicationCross-functional collaboration
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn