Customer Service Representative

Sika
Athens
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Interpersonal skills","Customer focus","Organizational skills","Detail-oriented"]

Deliver high-quality customer service by phone and email, accurately processing and monitoring customer orders. Handle customer inquiries with product and order information, and coordinate with internal teams (Sales, Logistics, Planning, Finance) to resolve requests efficiently. Maintain accurate customer records and data integrity in the ERP-SAP system, build strong customer relationships, and support continuous improvement in the Customer Service department.

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FursaFursa
Sika
Sika
3 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver high-quality customer service by phone and email, accurately processing and monitoring customer orders. Handle customer inquiries with product and order information, and coordinate with internal teams (Sales, Logistics, Planning, Finance) to resolve requests efficiently. Maintain accurate customer records and data integrity in the ERP-SAP system, build strong customer relationships, and support continuous improvement in the Customer Service department.
Location: Athens
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service via telephone and email.
  • •Process, monitor, and manage customer orders accurately and efficiently.
  • •Respond to customer inquiries with product and order-related information.
  • •Coordinate with Sales, Logistics, Planning, and Finance to ensure timely resolution of customer requests.
  • •Maintain accurate customer records and ensure data integrity within the ERP-SAP system while supporting continuous improvement.

Pay and Benefits

Perks:Health InsuranceAnnual BonusIncentives

Key Requirements

  • •At least 2 years of professional experience in a customer service or similar role.
  • •Excellent computer skills with very good knowledge of Microsoft Office (Excel, Word, Outlook).
  • •Good command of Greek and English, both written and spoken.
  • •Experience in SAP ERP (or similar ERP systems), with the ability to maintain accurate records in ERP-SAP.
  • •Strong communication and interpersonal skills with a customer-focused, organized, detail-oriented approach.
Experience:2+ yearsCustomer serviceOrder managementERP
Skills:CommunicationInterpersonal skillsCustomer focusOrganizational skillsDetail-oriented
Languages:GreekEnglish
Tech Stack:SAPERPERP-SAPMicrosoft OfficeExcelWordOutlook

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn