Sr. Relationship Officer (Client Services)

National Bank of Fujairah
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Client centric","Attention to detail","Stakeholder management","Communication","Priority management"]

Serve as the day-to-day corporate banking client service interface for a defined portfolio, delivering consistent onboarding, KYC renewals, and accurate documentation handling. Monitor portfolio engagement by tracking facility utilization, identifying early warning signals, and surfacing cross-sell opportunities. Coordinate with Relationship Teams and internal functions (Operations, Trade, Compliance, Credit) to resolve queries, maintain governance, and improve turnaround times and client satisfaction.

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FursaFursa
National Bank of Fujairah
National Bank of Fujairah
5 days ago

Sr. Relationship Officer (Client Services)

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Last checked: 22 minutes agoStatus: Live

Job Summary

Serve as the day-to-day corporate banking client service interface for a defined portfolio, delivering consistent onboarding, KYC renewals, and accurate documentation handling. Monitor portfolio engagement by tracking facility utilization, identifying early warning signals, and surfacing cross-sell opportunities. Coordinate with Relationship Teams and internal functions (Operations, Trade, Compliance, Credit) to resolve queries, maintain governance, and improve turnaround times and client satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver seamless client service for a designated corporate banking portfolio, ensuring consistent service delivery.
  • •Manage onboarding, KYC renewals, and documentation control with accurate handling processes.
  • •Monitor portfolio engagement by tracking facility utilization, identifying early warning signals, and supporting cross-sell referrals.
  • •Coordinate with internal units (Relationship Teams, Operations, Trade, Compliance, Credit) to resolve operational and transactional queries.
  • •Support governance, compliance, risk control, and maintain strong turnaround times (TAT) to enhance client satisfaction.

Key Requirements

  • •Bachelor’s degree in Business, Finance, or a related field.
  • •Minimum 5 years of experience in banking operations, trade finance back office, or client servicing within corporate/institutional banking.
  • •Strong understanding of corporate banking products and operational processes.
  • •Proficiency in MS Office and core banking systems.
  • •Good English communication skills with a client-centric mindset and strong attention to detail.
Experience:5+ yearsBankingCorporate bankingTrade financeClient servicingInstitutional banking
Education:Bachelor's
Skills:Client centricAttention to detailStakeholder managementCommunicationPriority management
Languages:English
Tech Stack:MS OfficeCore banking systems

Company Brief

National Bank of Fujairah
Provides corporate and retail banking services in the United Arab Emirates, including accounts, lending, trade finance, treasury, and digital banking solutions. Serves businesses and individual customers through a network focused on the Fujairah and broader UAE market.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Fujairah, United Arab Emirates
Founded: 1982
WebsiteLinkedIn