Meter

3 months ago

Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

An early Customer Success role focused on managing a high-volume account portfolio across multiple industries, driving expansion opportunities, and ensuring seamless transitions for customers as Meter scales. You’ll coordinate cross-functionally with Support, Marketing, and Engineering to deliver a high-quality, repeatable customer experience and to turn first-time buyers into long-term partners.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a high-volume book of accounts across a range of sizes and verticals, ensuring a consistent, high-quality customer experience.
•Kick off relationships with new customers, aligning on maintenance windows, hardware upgrades, and change freezes during peak seasons.
•Partner with internal teams to build standard playbooks for common non-technical customer tickets (billing, upgrade questions, move requests).
•Audit dormant accounts and schedule QBRs while monitoring support activity and sentiment to inform engagement strategy.
•Proactively review expansion signals like headcount or leasing activity and engage customers to discuss connectivity needs before leases are finalized.

Key Requirements

•Must have strong communication and interpersonal skills with the ability to manage a high-volume book of accounts across multiple verticals
•Proven ability to identify expansion opportunities within an existing book of business and contribute to quarterly forecast accuracy
•Experience coordinating with cross-functional teams (Support, Marketing, Engineering) to resolve customer issues and drive product adoption
•Ability to translate customer feedback into actionable insights and partner with product/engineering to improve the offering
•Detail-oriented, proactive, and capable of scheduling and conducting quarterly business reviews (QBRs) and customer escalations

Experience:Enterprise ITNetworkingHardware

Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailCross-functional collaboration

Languages:English

Tech Stack:DashboardWebinarsHardwareNetworksERP/CRM (implied)

Company Brief

Meter

Meter provides enterprise internet infrastructure (internet, wired, Wi‑Fi, and cellular) delivered as a unified full‑stack service combining hardware, firmware, software, deployment operations, and support for businesses and large campuses.

Industry: Telecommunications

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Meter

3 months ago

Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a high-volume book of accounts across a range of sizes and verticals, ensuring a consistent, high-quality customer experience.
•Kick off relationships with new customers, aligning on maintenance windows, hardware upgrades, and change freezes during peak seasons.
•Partner with internal teams to build standard playbooks for common non-technical customer tickets (billing, upgrade questions, move requests).
•Audit dormant accounts and schedule QBRs while monitoring support activity and sentiment to inform engagement strategy.
•Proactively review expansion signals like headcount or leasing activity and engage customers to discuss connectivity needs before leases are finalized.

Key Requirements

•Must have strong communication and interpersonal skills with the ability to manage a high-volume book of accounts across multiple verticals
•Proven ability to identify expansion opportunities within an existing book of business and contribute to quarterly forecast accuracy
•Experience coordinating with cross-functional teams (Support, Marketing, Engineering) to resolve customer issues and drive product adoption
•Ability to translate customer feedback into actionable insights and partner with product/engineering to improve the offering
•Detail-oriented, proactive, and capable of scheduling and conducting quarterly business reviews (QBRs) and customer escalations

Experience:Enterprise ITNetworkingHardware

Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailCross-functional collaboration

Languages:English

Tech Stack:DashboardWebinarsHardwareNetworksERP/CRM (implied)

Company Brief

Meter

Industry: Telecommunications

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor