Payroll Support Manager, US, EMEA

Multiplier
Europe
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["People leadership","Written and verbal communication","Ownership","Calm under pressure","Organizational skills"]

Lead a high-volume payroll support team across EMEA and the US, resolving complex customer and employee payroll queries while owning response quality, SLAs, KPIs, and escalation management. Build consistent coverage across time zones and peak payroll cycles, run quality assurance and coaching, and drive root-cause fixes with Payroll Operations, Product, and in-country partners. Manage workflows and reporting in Salesforce and Zendesk, and keep knowledge base content current for self-serve.

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FursaFursa
Multiplier
Multiplier
1 month ago

Payroll Support Manager, US, EMEA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead a high-volume payroll support team across EMEA and the US, resolving complex customer and employee payroll queries while owning response quality, SLAs, KPIs, and escalation management. Build consistent coverage across time zones and peak payroll cycles, run quality assurance and coaching, and drive root-cause fixes with Payroll Operations, Product, and in-country partners. Manage workflows and reporting in Salesforce and Zendesk, and keep knowledge base content current for self-serve.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage a payroll support team spanning EMEA and US coverage, ensuring right capacity at the right hours.
  • •Own queue health, response and resolution times, and quality across both regions.
  • •Define and hold the team to payroll support SLAs and KPIs, tracked with RYG scorecards, and manage escalations using a P1–P4 severity model.
  • •Resolve complex payroll queries (gross-to-net, statutory deductions, off-cycle runs, corrections, and country-specific nuance) and drive root-cause fixes with partners.
  • •Manage payroll support workflows in Salesforce and Zendesk (routing, case lifecycle, data integrity, reporting) and keep the knowledge base current for self-serve.

Key Requirements

  • •8+ years in payroll support, payroll operations, or customer support with real payroll depth, ideally across EMEA and US markets.
  • •Strong understanding of payroll mechanics including gross-to-net, statutory deductions, corrections, and off-cycle processing across EMEA countries and US states.
  • •Proven people leadership experience managing and growing a support or operations team.
  • •Experience owning SLAs, KPIs, and escalation management in a high-volume environment.
  • •Hands-on experience with Salesforce and a support platform such as Zendesk.
Experience:8+ yearsPayrollEMEAUSEORPEOGlobal payrollHR tech
Skills:People leadershipWritten and verbal communicationOwnershipCalm under pressureOrganizational skills
Tech Stack:SalesforceZendesk

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
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Glassdoor: 4.3
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