Payroll Support Manager, US, EMEA

Lead a high-volume payroll support team across EMEA and the US, resolving complex customer and employee payroll queries while owning response quality, SLAs, KPIs, and escalation management. Build consistent coverage across time zones and peak payroll cycles, run quality assurance and coaching, and drive root-cause fixes with Payroll Operations, Product, and in-country partners. Manage workflows and reporting in Salesforce and Zendesk, and keep knowledge base content current for self-serve.