Customer Experience - Account Specialist

Ingersoll Rand
Brno
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Coordination","Customer satisfaction","Continuous improvement"]

Work in the European Shared Service Centre in Brno, supporting customers across the customer-to-cash process. Manage an assigned customer portfolio by handling quotes and orders, coordinating customer requests, and resolving issues with relevant teams. Maintain customer knowledge and case records in Salesforce CRM, back up other portfolios when needed, and contribute to continuous improvement in customer satisfaction. Requires communicative English and German, plus strong CRM and PC skills.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
10 hours ago

Customer Experience - Account Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Work in the European Shared Service Centre in Brno, supporting customers across the customer-to-cash process. Manage an assigned customer portfolio by handling quotes and orders, coordinating customer requests, and resolving issues with relevant teams. Maintain customer knowledge and case records in Salesforce CRM, back up other portfolios when needed, and contribute to continuous improvement in customer satisfaction. Requires communicative English and German, plus strong CRM and PC skills.
Location: Brno
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage an assigned customer portfolio and support customers with quotes and orders.
  • •Answer and coordinate customer requests, and support resolution of customer-related issues with relevant teams.
  • •Build customer knowledge and keep records in the Salesforce CRM system.
  • •Manage Salesforce cases in the Salesforce CRM system.
  • •Actively cooperate with other customer experience and related teams, including backing up other portfolios when necessary.

Pay and Benefits

Equity and Bonus:Equity
Perks:Meal VouchersAnnual BonusHome OfficeLearning BudgetPensionLife Insurance

Key Requirements

  • •Communicative level of English and German.
  • •Excellent communication skills to support customers effectively.
  • •Strong PC literacy (MS Office).
  • •Experience with CRM systems (SAP/Salesforce/Oracle or similar) is an advantage.
  • •Manage customer quotes, orders, and requests while supporting issue resolution across customer-to-cash.
Skills:CommunicationCustomer focusCoordinationCustomer satisfactionContinuous improvement
Languages:EnglishGerman
Tech Stack:SalesforceSAPOracleMS OfficeCRMSalesforce CRM

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn