Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide high-touch technical customer support for Crusoe Cloud, serving as the primary point of contact for escalations and incident response. Own ticket handling and triage via Zendesk, collaborate with SRE/Networking/Storage teams for root-cause analysis, and troubleshoot VMs, hardware failures, and scaling tests. Participate in a 24/7 on-call rotation and develop SOPs and training materials to improve customer self-sufficiency.

Location: Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and lifecycle rigor.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Partner with SRE, Networking, and Storage teams for root cause analysis (RCA) and document knowledge through onboarding materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHsa ContributionsPaid ParentalPaid LeaveLife InsuranceDisability InsuranceRemote Work

Key Requirements

•Bachelor's degree in IT/Computer Science/Engineering or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills.
•Proficiency with Git for code management and collaboration.
•5+ years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with cloud/container technologies such as Kubernetes, workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).

Experience:CloudHPCCustomer support

Education:Bachelor's

Skills:CommunicationCustomer serviceIncident triageTroubleshootingPrioritization

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and lifecycle rigor.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Partner with SRE, Networking, and Storage teams for root cause analysis (RCA) and document knowledge through onboarding materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kHsa ContributionsPaid ParentalPaid LeaveLife InsuranceDisability InsuranceRemote Work

Key Requirements

•Bachelor's degree in IT/Computer Science/Engineering or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills.
•Proficiency with Git for code management and collaboration.
•5+ years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with cloud/container technologies such as Kubernetes, workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).

Experience:CloudHPCCustomer support

Education:Bachelor's

Skills:CommunicationCustomer serviceIncident triageTroubleshootingPrioritization

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor