Senior Forward Deployed Engineer (Mandarin Fluency Required)

Retell AI
Redwood City
Workplace: OnsiteFull timeUSD 200,000 - 300,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Problem-solving","Risk management","Execution"]

Deliver Retell’s voice AI solutions to enterprise customers by embedding with their teams and taking projects from prototyping through production. Act as a go-to expert for voice AI, including LLM prompting practices, while building full-stack integrations in Python and JavaScript/TypeScript with enterprise tools. Collaborate with sales on requirements, demos, and system designs, and translate customer field feedback into actionable product and GTM recommendations.

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FursaFursa
Retell AI
Retell AI
4 days ago

Senior Forward Deployed Engineer (Mandarin Fluency Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Deliver Retell’s voice AI solutions to enterprise customers by embedding with their teams and taking projects from prototyping through production. Act as a go-to expert for voice AI, including LLM prompting practices, while building full-stack integrations in Python and JavaScript/TypeScript with enterprise tools. Collaborate with sales on requirements, demos, and system designs, and translate customer field feedback into actionable product and GTM recommendations.
Location: Redwood City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end delivery of projects using Retell’s voice agent platform from prototyping to production while communicating progress and risks.
  • •Become a go-to expert on building voice AI solutions, including LLM prompting tips and techniques.
  • •Build full-stack integrations with enterprise tools (e.g., CRMs, ERPs, scheduling tools) using Python and JavaScript.
  • •Partner with sales to engage clients, gather requirements, prototype demos, and present system designs.
  • •Scope projects, resolve blockers, align teams with concise updates, and codify reusable patterns into tools or platform components.
Travel: Low travel

Pay and Benefits

Salary: USD 200,000 - 300,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDoordash CreditWellness StipendCommuter BenefitsPhone Bill

Key Requirements

  • •2+ years in a customer-facing technical role.
  • •Fluent in Mandarin and English, able to communicate effectively with enterprise customers.
  • •Ability to write production-grade code in Python or JavaScript/TypeScript.
  • •Understand LLM-powered systems and their impact on user experience.
  • •Strong communication skills explaining complex technical concepts to technical and non-technical stakeholders.
Experience:Voice AILLM-powered systemsEnterprise
Skills:CommunicationStakeholder managementProblem-solvingRisk managementExecution
Languages:MandarinEnglish
Tech Stack:PythonJavaScriptTypeScriptNode.jsLLMCoderPad

Eligibility

Visa:H1BTNL-1E-3F-1O-1
Work Authorization:Sponsorship available.

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
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