Bilingual Customer Service Representative (Full Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Computer skills","Organization","Ability to work under pressure"]

Provide professional customer service in the bank’s Customer Service Center by answering inbound calls, resolving account questions, and performing key financial services. You’ll assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, and cards while handling complaints and meeting call quality goals. The role requires strong communication, product knowledge, and adherence to privacy and bank policies.

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Prosperity Bancshares
Prosperity Bancshares
12 hours ago

Bilingual Customer Service Representative (Full Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide professional customer service in the bank’s Customer Service Center by answering inbound calls, resolving account questions, and performing key financial services. You’ll assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, and cards while handling complaints and meeting call quality goals. The role requires strong communication, product knowledge, and adherence to privacy and bank policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent, professional customer service.
  • •Answer questions and solve problems by listening, collecting data, and securing accurate responses.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Present and explain bank products and services, including opening, closing, renewing, and maintaining accounts and related services.
  • •Handle complaints professionally, meet call quality goals, maintain customer information privacy, and keep the work area secure and clean.

Key Requirements

  • •Associate degree and/or two years of related experience and/or training (or equivalent combination).
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills and strong organizational ability.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsComputer skillsOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn