Customer Success & Account Manager — AI Agents

Wing Assistant
South Africa
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organizational skills","Proactive problem-solving","Customer focus","Follow-through"]

Own a portfolio of B2B customers by tracking their needs, moving inquiries and issues forward the same day, and ensuring smooth onboarding through live implementation calls. Configure and test AI agents based on customer workflows (prompts, flows, escalation rules), troubleshoot independently before escalating to engineering, and document learnings for future handoffs. Proactively manage churn risks, grow accounts through automation and support opportunities, and capture feedback to guide product development.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success & Account Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Own a portfolio of B2B customers by tracking their needs, moving inquiries and issues forward the same day, and ensuring smooth onboarding through live implementation calls. Configure and test AI agents based on customer workflows (prompts, flows, escalation rules), troubleshoot independently before escalating to engineering, and document learnings for future handoffs. Proactively manage churn risks, grow accounts through automation and support opportunities, and capture feedback to guide product development.
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of customers by tracking customer needs and status.
  • •Move inquiries and issues forward the same day to ensure rapid resolution.
  • •Configure, test, and support AI agents based on customer workflows, including prompts, flows, and escalation rules.
  • •Troubleshoot issues independently, document problems, and provide engineering handoff steps when needed.
  • •Run onboarding and implementation calls, identify churn risks early, and grow accounts through automation and support opportunities.

Key Requirements

  • •2+ years in a customer-facing B2B software role with direct ownership of customer accounts.
  • •Excellent spoken and written English communication skills.
  • •Experience configuring software independently and strong technical aptitude to troubleshoot new software.
  • •Proven ability to manage multiple accounts and execute without constant reminders.
  • •Experience with retention, renewal, and account growth conversations; genuine curiosity about AI.
Experience:2+ yearsB2B softwareStartup
Skills:CommunicationOrganizational skillsProactive problem-solvingCustomer focusFollow-through
Languages:English
Tech Stack:AI agentsAPIsWebhooksIntegrationsWorkflow buildersAutomation toolsCRM systemsTwilioRingCentralPromptsFlowsEscalation rules

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website