Desktop Support Technician Apprentice

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 24,809.56+ annuallyFunction: IT Support & HelpdeskEducation: certificationSkills: ["Communication","Problem-solving","Prioritisation","Working independently","Teamwork"]

Support the Defence Academy IT team as an Apprentice Desktop Support Technician, delivering first- and second-line support for desktop hardware, software, and related services. Assist with configuration, installation, maintenance, and imaging of desktops and laptops, handle IT equipment movements with accurate asset records, and provide basic user/computer account administration. Help with incident resolution, problem management, knowledge sharing, and IT projects in a complex, fast-paced environment.

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FursaFursa
Serco
Serco
1 week ago

Desktop Support Technician Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support the Defence Academy IT team as an Apprentice Desktop Support Technician, delivering first- and second-line support for desktop hardware, software, and related services. Assist with configuration, installation, maintenance, and imaging of desktops and laptops, handle IT equipment movements with accurate asset records, and provide basic user/computer account administration. Help with incident resolution, problem management, knowledge sharing, and IT projects in a complex, fast-paced environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 15 months
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first-line and second-line technical support for desktop hardware, software, and related IT services.
  • •Resolve incidents escalated from the service desk and meet service levels for colleagues.
  • •Support configuration, installation, maintenance, and imaging of desktop and laptop devices.
  • •Assist with preparation, issuing, collecting, and movement of IT equipment with accurate asset records.
  • •Carry out basic system administration for user and computer accounts, and contribute to problem management, knowledge sharing, and IT projects.

Pay and Benefits

Salary: GBP 24,809.56 annually
Perks:Paid LeavePensionLearning Budget

Key Requirements

  • •Provide first-line and second-line technical support for desktop hardware, software, and IT services.
  • •Resolve escalated incidents from the service desk while meeting service levels.
  • •Support configuration, installation, maintenance, and imaging of desktop and laptop devices.
  • •Assist with preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records.
  • •Have 4 GCSEs (grade A-C/9-4) and Level 2 Functional Skills in English, Maths, and IT; be SC cleared or able to obtain one.
Education:Certification / Diploma in IT Technician level 3 (apprenticeship qualification)
Skills:CommunicationProblem-solvingPrioritisationWorking independentlyTeamwork
Tech Stack:Microsoft WindowsMicrosoft Office

Eligibility

Security Clearance:BPSSSCCTC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn