Customer Care Consultant - Emiratization

Manage and resolve complex, escalated customer cases across all supported channels, performing detailed investigations and coordinating with internal teams and external partners. Handle sensitive complaints and high-priority escalations, ensure SLA adherence, and document case updates accurately in Salesforce Service Cloud. Serve as the primary liaison between Customer Care and functions like e-commerce, logistics, finance, retail operations, and brand/digital teams while supporting continuous improvement through SOPs, RCA, and process documentation.